Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development.

We are looking for a Technical Trainer to join our team. The Training team's primary objective is to interact with our customers to deliver educational content that will help them use and be successful with our product. Previous experience with training content and presentation skills are required. Additionally, expertise with delivering technical training or coaching in the field of software is recommended. Up to 10% travel possible and working hours will occur during US Eastern Time Zone hours of 9am-5pm.

Key Objectives

Essential Functions/Priorities:

As a Junior Technical Trainer, you’ll work under the supervision of experienced trainers/managers as part of our inhouse training team

Undergo 2 months of training on our platform leading to certification.
Gain in-dept knowledge of our platform, understand technical solutions, learn to build applications using the platform and impart the knowledge to the learners.
Learn to configure integrations with external systems, databases & services, etc.
Learn to create highly technical content – presentations, videos, quizzes, etc., for the training requirements under the supervision of senior trainers/managers.
Learn to manage classrooms, deliver effective sessions, conduct assessments, evaluate submissions, track the learner’s progress and handle queries for in-house training sessions, our customers and partners.
Learn to manage training schedules, coordinate with other team members and departments while maintaining accurate records of trainee’s attendance, assessments, and feedback.
Work with senior trainers/managers for developing in-house automation solutions required for the training team/department.
Keep updated with latest trends and product improvements and delivery knowledge transfer sessions for the team and other in-house learners.
Learn and adopt the various internal tools used by the team for functioning and maintaining of the training infrastructure.
Learn to understand business requirements and technical documentation to gain knowledge that will help in delivering technical training sessions and creating self-paced learning modules.
Learn to address roadblocks by seeking information, and clarification by asking questions & actively participating in technical & team discussions with different stakeholders
Take ownership of tasks assigned, maintain velocity, share updates, and escalate blockers promptly
Actively participate alongside fellow developers; seek knowledge and share feedback with managers/leadership to help improve the training programs and streamline the process.

What you will bring to the team:

While Decisions is a no-code platform, it requires trainers to comprehend the intricacies of building complex, end-toend web applications.

Dedication and passion towards teaching/coaching/mentoring
Eagerness to learn and adapt the dynamically changing technologies Prepared to go above and beyond to achieve the departmental goals
Excellent verbal and written English communication skills
Willingness to make a career in education industry

Technical skills

Willingness to learn low-code / no-code BPM software development platforms
Basic knowledge of databases & SQL; UI using HTML & CSS; APIs and other web services
Understands developer role across all stages of application lifecycle management
Basic knowledge of scrum methodology or other agile software development approaches
Basics of troubleshooting and solving technical issues related to software development
Keen on learning different training tools and technologies including learning management systems and virtual training platforms.
Ability to create and use multi-media content such as videos, presentations and e-learning modules.

Interpersonal skills

Proactive team player who takes initiative
Skilled at engaging with diverse audiences, both technical and non-technical
Advanced English communication for collaboration with teams and clients in North America, Europe and other parts of the world.
Proficient in effectively teaching complex technical concepts

Travel Requirements

Decisions have customers and partners across the globe. As a member of the training team, to cater to the training and up-skilling requirements of in-house employees, customers, and partners; travelling outside of the base location is an essential part of the job.
The trainers are also required to conduct training on-campus within the college premises, for the freshers hiring program.
The percentage of travel required varies based on the business needs, ranging from 10% to 30% of the total time.

Qualifications:

Bachelor of Engineering or Technology in Computer Science
Other engineering graduates, or those with a bachelor’s degree in computer science or computer applications with demonstrable teaching skills and software development knowledge, may also apply. 0-6 months of experience in teaching technical concepts
0 to 1 Year of experience in teaching technical concepts