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IT Systems Engineer, HIE Solutions
eHealth Technologies
Software Engineering, IT
Rochester, NY, USA
USD 88k-98k / year
Posted on Mar 27, 2025
Description
Company Description:
eHealth Technologies is a leading healthcare technology company that advances the delivery of life-altering care. Since 2006, we have decreased time to treatment for millions of patients and are trusted by the top healthcare systems, HIEs, and CROs throughout the United States.
Our advanced technology and compassionate team expedite the collection, organization, and delivery of medical records, images, and pathology materials so that care teams have exactly what they need, where they need it, to get their patients back on the road to recovery as quickly as possible.
Our team takes great pride in working behind the scenes for 80% of the top hospitals to help hundreds of thousands of patients every year.
Career Description:
This position will be responsible for configuring, monitoring and troubleshooting the HIE Solutions business customer’s systems and acting as a subject matter expert, supporting tickets to completion. It is an external-customer facing and requires solid organizational skills and follow through. The person will work in a dynamic, fast paced, team-oriented work environment that is guided by and upholds company core values.
Primary Responsibilities:
1. Manage and support the HIT Solutions Image Exchange products, providing troubleshooting and escalating to the Senior Engineers as needed.
2. Perform daily health checks on image exchange systems.
3. Support common problems and create / update procedures as needed.
4. Troubleshoot independently any image exchange problems.
5. Troubleshoot independent network connectivity issues using command line tools and utilities.
6. Create knowledgeable tickets to track customer support issues.
7. Maintain and develop new documentation on the Image Exchange network and infrastructure.
8. Follow guidelines for security measures and audits to maintain eHealth Technologies HIPAA compliant status.
9. Coordinate with IT department teams to ensure security practices are followed.
10. Assist in scheduled monthly maintenance sessions.
11. Maintain imaging equipment inventory, service contracts, and service histories.
12. Identify bottlenecks and assist in capacity planning.
13. Perform other related duties as required to accomplish the objectives of the position.
Requirements
Knowledge and Skill Requirements:
1. Bachelors in related subject required or equivalent work experience preferred.
2. 3 years’ experience with healthcare IT systems preferred.
3. 3-5 years Windows 2012 / 2016 / 2019 administration experience.
4. MSSQL database knowledge. Understanding of ad hoc queries and SQL scripting.
5. Experience with developing system scripts to automate redundant tasks.
6. Good troubleshooting and problem-solving skills.
7. Network troubleshooting. Knowledge with Cisco firewall management a plus.
8. Virtualization of servers to optimize hardware deployment.
9. Ability to work late hours as well as occasional weekends to support a 24x7 production environment.
Information Privacy and Security
In an effort to safeguard the information privacy and security of all covered information Employee shall also be responsible for:
- Following eHealth Technologies’ information privacy and security policies, procedures, standard operating proceures, appendices, attachments, etc.
- Accessing, using, and disclosing only the minimum necessary covered information that is needed for job responsibilities, or otherwise allowed by law.
- Safeguarding the confidentiality, integrity, and availability of covered information at all times, whether or not on duty.
Key Relationships:
- Directly supervised by the Vice President, Customer Success Management
- Interacts regularly with eHealth Technologies staff, customers, vendors, and community members.
Essential Functions and Work Conditions:
- This position is located in Rochester, NY
- Physical Requirements: For extended periods of time: typing, data entry, sitting, reading, writing, and telephone conversations
- This position is currently an onsite/in-office position. However, in the event that there is an office closure as a result of a federal, state, or local order or declaration, or a voluntary office closure, then this position may be reconsidered as a position where the employee may telework remotely from home. When teleworking remotely from home, it is a requirement of the position that employees have the following minimum requirements available:
- A private workspace the meets the requirements of the Teleworking Security (HITRUST-21) Policy
- A home internet network that meets the requirements of Teleworking Security (HITRUST-21) Policy, including:
- A router that must achieve minimum speeds of 100MBPS for download and 10MBPS for upload, or any other higher speed required for the work to be produced contingent upon your role.
- Availability of at least two (2) Ethernet connections in the router to the internet source is required (for your PC and phone).
- Workstation should be plugged directly into the router as a hardwire connection to high-speed internet is critical to maintaining approved speeds for optimal functioning of various operational hardware, software, and tools, as required for work performance; an appropriate Wi-Fi connection may satisfy this connection to high-speed internet.
- The router should be updated regularly with the latest firmware or ultimately replaced if router speeds are not within the minimum specifications above.
- Lifting up to 70 lbs.
- Infrequent, occasional travel may be required.
- Mental requirements include general, visual, numerical intelligence and analytical skills.
- Requires a willingness to work a flexible schedule when required, in support of a 24x7 service that is provided for our customers.
Salary Description
$88,000-$98,000/year