As an Onboarding Coordinator, you will handle all aspects of getting a new customer live with Lavu’s product offering. You will use industry and hospitality experience to delight our customers as you guide them through the implementation process and be their single source of truth during the onboarding ramp period. You will work cross-functionally with internal partners and department heads to ensure our customers' successful integration into the Lavu family. You will become an expert at using our product and at showing our customers how to use it, making sure customers are live at their requested date and reducing churn by ensuring they are fully prepared to use the software.
This role is open to highly qualified remote candidates working EST 8am-5pm/9am-6pm. Contractor 1099 role.
This role is office based, meaning if remote, a suitable space that allows for uninterrupted work is required. This role requires customer facing interaction including scheduled meetings using Video and Phone Conferencing tools.
Job requires sitting, typing, and talking for long periods of time on both phone and video conferences.
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