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Director: Technical Product
Lavu
IT, Product
Albuquerque, NM, USA · Remote
Posted on Sep 7, 2024
Our Company- Lavu, Inc
Lavu is a leading, global provider of restaurant point of sale (POS) systems and payment processing designed to help restaurants streamline their operations, improve customer service, and increase profitability. Our innovative software and hardware solutions are trusted by thousands of restaurants in over 70 countries. We are committed to delivering cutting-edge technology and exceptional customer support to our clients.
Lavu is at the forefront of transforming the way that restaurants are managed through its Point-of-Sale system, online ordering platform, payments processing and API based integration with various delivery service providers using cloud and mobile tech stacks.
The company is in hypergrowth mode and there has never been a more exciting time to join the team. Lavu’s R&D is one of the best and has offices in Florida, New Mexico, and India. The management team is strong, with deep domain and technical experience. Visit us to learn more at: https://www.lavu.com/
Who We’re Looking For:
- You are obsessed with the success of independent restaurant customers, and their requirements to do so.
- You love solving complex technical problems.
- You are comfortable with the leading edge of new cloud technology and web/mobile applications.
- You are focused on user feedback, cross-functional partnership with engineering, and excellent in translating customer needs.
- You have the technical knowledge, and product roadmap creation skills.
- You are a hands-on product person and understand the technical challenges to implement a feature in an existing codebase or building new codebases.
- You have a proven track record of building and shipping cloud products in the hospitality/restaurant industry that include user-facing features and platform components.
- You understand the power of AI and Apps for restaurants around the world with payments.
Job Description
The restaurant domain is diverse and sophisticated. We embrace and are excited to offer one of the high-quality POS products to the restaurant market. Our team maintains a high standard of product quality with customer first approach. This drives our Lavu business goals.
As the Director: Technical Product, you'll work closely with engineering teams, various business teams inside Lavu and our customers to design, define, launch and scale our features. We are a startup and defining implementable/sellable end to end product requirements is key for this position.
The ideal candidate is customer oriented, results driven, and passionate about delivering 24/7 service to our customers around the world. To be successful, you will need to work well in a fast paced, startup environment.
Responsibilities:
- Own and drive the technical product roadmap for Lavu's POS, Online Ordering, Payments, Payroll, and other services working closely with the domain experts on the product team.
- Work closely with designers, developers to concept, prototype, ship, measure, and improve products that directly improve outcomes for restaurants.
- Define both product strategy and detailed technical requirements for each feature.
- Research and propose new features with the full understanding of the tech stack.
- Champion customer needs internally by building strong relationships with sales, marketing, and customer success.
- Collaborate with the DevOps team and make sure that production systems are stable, and secure to meet the customer demands.
- Maintained a detailed documentation for customers.
Requirements:
- Minimum of 3 years of experience as a principal technical product manager for SaaS products, preferred: hospitality/restaurant domain experience
- Experience in defining and launching mobile, and web products (iOS experience is plus)
- A proven track record of working collaboratively and effectively with cross-functional teams.
- Startup mindset to create compelling product features and technical definition and work with engineering teams.
- Ownership of scaling a product, including setting, measuring, and optimizing the right metrics
- Guide members of engineering teams on how to build with new technologies, how to set patterns and frameworks
- Experience in monitoring for potential customer issues and proactively recommending technical solutions
- Experience in working closely with remote engineering teams
- Self-starter with a problem solver mentality
- Ability to work in a collaborative, cross-functional team environment. Ability to communicate technical ideas verbally and in writing
- Understand the end-to-end configuration, technical dependencies and overall characteristics of production services
- Deep understanding in AWS, iOS, Databases and Web technologies. Strong SQL skills, and comfortable in working production DBAs
- B.S. Computer Science, and MBA
Note: Employer sponsorship for this role is not available at this time.