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Technical Account Manager
OnePlan
IT, Sales & Business Development
Hyderabad, Telangana, India
Posted on Nov 1, 2024
At OnePlan, we specialize in creating AI-enabled solutions that make strategic portfolio, financial, resource, and work management easy and seamless. We help businesses bridge the gap between strategy and execution by offering features that boost business agility, streamline project management, and optimize resources.
Why are we so awesome? It’s simple: we focus on creating a user experience that makes life easier. We combine powerful analytics with an intuitive interface, helping teams make smarter decisions and crush their strategic goals. Plus, our track record of working with some of the world’s biggest brands shows we’re trusted to deliver results time and time again!
What You’ll Do at OnePlan
As a Technical Account Manager (TAM), you’ll play a vital role in ensuring our customers’ successful adoption of OnePlan by acting as their trusted technical advisor and partner. You’ll collaborate closely with clients, diving deep into their business needs, crafting customized solutions, and ensuring they leverage OnePlan’s full capabilities. With your expertise in Project Portfolio Management (PPM) and Microsoft technologies, you will lead the charge in removing any technical barriers, fostering long-term success for our customers. Your day to day will involve these critical components:
Customer Advisor and Technical Ally: You will act as our customers' trusted advisor and technical partner, providing insightful guidance and making meaningful configuration changes to ensure their successful adoption of OnePlan’s solutions. You'll serve as a key resource, helping customers overcome challenges and achieve their goals.
Business-Centric Solutions: Dive deep into client business objectives to deliver solutions that not only meet but exceed expectations. Your work will ensure that clients’ operational goals are fully supported through strategic and tailored technical solutions.
Hands-On Engagement: You will actively engage with OnePlan and Microsoft technologies, designing and implementing solutions that reflect our commitment to operational excellence. Your hands-on expertise will ensure every solution is delivered to the highest standard.
Barrier Removal: As a catalyst for success, you will identify and remove any technical or adoption barriers that may prevent our customers from fully utilizing OnePlan’s capabilities. Your coaching and guidance will empower clients to navigate their challenges confidently.
Effective Communication: Simplifying complex technical topics is key. You will bridge the gap between technical intricacies and customer understanding, ensuring clients feel confident and knowledgeable in their use of OnePlan’s solutions.
Project Management and Collaboration: You will manage multiple customer engagements, ensuring that each project is completed efficiently and effectively. Occasionally, you will travel on-site to deliver personalized consulting and support, ensuring that your relationship with the client is both impactful and lasting.
Our Ideal Fit
- You bring advanced expertise in Project Portfolio Management (PPM) with hands-on experience using PPM tools and a deep understanding of industry best practices.
- You are highly proficient with the Microsoft Power Platform, including Power Apps, Power BI, and Power Automate.
- Your organizational skills are top-notch, allowing you to manage multiple projects of different sizes and complexities simultaneously.
- Your communication skills are stellar, capable of simplifying complex technical conversations for non-technical stakeholders.
- You thrive on building strong customer relationships and are focused on delivering exceptional customer experiences.
Bonus Points
- You are familiar with the broader Microsoft technology ecosystem, including Project, SharePoint, Teams, and Azure.
- You understand Agile and DevOps methodologies.
- You have experience working with OnePlan and OneConnect solutions.
More reasons why you should apply!
- We’re remote-first and have team members across Canada, United States, the UK, and India!
- In 2019, 2020, 2021, and 2022, we were awarded the Global Microsoft Partner of the Year for Project and Portfolio Management award and finalist demonstrating breakthrough customer impact and solution innovation.
- OnePlan has been named a "Strong Performer" in the latest Forrester Strategic Portfolio Management WAVE report.
- We offer comprehensive Health benefits and more insurance types.
- We’re committed to building a fun, collaborative, and diverse environment. We regularly host health and seasonal team challenges to keep things light and enjoyable.
At OnePlan we are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Upon receipt of an offer letter, candidates will be subject to a standard background check process.
Check out what it’s like to work at OnePlan and learn more about us at https://oneplan.ai/