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Help Desk Engineer
Paymerang
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Richmond, VA, USA
Posted 6+ months ago
As a Help Desk Engineer, you will handle the day-to-day technology support for the PC hardware, software, and peripherals for all on-site and remote staff. Additionally, you will serve as a team lead to other Help Desk Technicians, helping them to understand Paymerang’s help desk ticketing system, as well as mentoring and growing them in partnership with the IT Administrator. In addition to leading day-to-day help desk activities, you will also perform the following responsibilities:
Responsibilities:
- Lead troubleshooting efforts for complex service tickets or tickets escalated by other Help Desk Technicians
- Implement, maintain and oversee process automation efforts, including, but not limited to Microsoft Flow/Power Automate processes for the People and Culture team, IT/SecOps team, Finance team and Compliance team
- Create and maintain documentation related to IT Help Desk support processes and responsibilities to include ‘how to’ and training documentation
- Continue to support the SecOps team with security and access efforts; ensuring proper role accesses in partnership with the security team
- Serve as a lead on any office expansion or location move efforts, including include workstation setup, appropriation of needed IT equipment, initiating discussions with Paymerang support vendors, and keeping the IT Administrator updated on progress
- Other duties as assigned
This job is no longer accepting applications
See open jobs at Paymerang.See open jobs similar to "Help Desk Engineer" Aldrich Capital Partners.