FLEETCOR is currently looking to hire an Operations Incident Management Specialist within our Payables division. This position falls under our Corporate Payments line of business and can be located in Brentwood, TN., Beaverton, OR., or Richmond, VA. This position is responsible for managing incidents, facilitating business communications, and advocating with Product and Engineering for timely resolutions. Other responsibilities include cross-training and collaboration with other facets of Operations Incident Management.

How We Work

As an OIM Specialist, you will be expected to work in a Hybrid environment. FLEETCOR will set you up for success by providing:

Assigned work office/full, home office set up.
Company-issued equipment.
Formal, hands-on training.

Role Responsibilities

The responsibilities of the role will include:

The OIM Specialist is responsible for the management of the OIM inbox within Corporate Payment Operations
This person has both customer-facing and IT-facing responsibilities and must be able to maintain a rigorous process for high-severity issue resolution
Primary responsibility will be to work with both our IT and business functions to deliver consistent and timely insight into customer-facing issues
Work with Production Support to diagnose issues and get them into the hands of the right IT team
Act as a liaison between Operations and IT, disseminating critical information/updates to leadership
Monitor resolution SLAs and escalate as required
Create and manage reporting of issue resolution performance
Communicate with technology partners when outages or processing issues impact their process
Coordinate customer-facing RCA (Root Cause Analysis) documentation (based on internal IT assessment)
Monitor resolution of all Incidents according to internal SLAs

Qualifications & Skills

Bachelor's Degree preferred or equivalent work experience
2+ years of experience in managing a similar function and/or 2-3 years of experience within the Corporate Payment space
Must be an independent, self-starter capable of working through matrixed relationships in management
Must possess exceptional verbal and written communication skills
Demonstrated ability to work calmly in a fast-paced environment while effectively managing multiple responsibilities
Must possess strong analytical skills
Must be able to effectively translate a technical description of issue status and/or root cause analysis to business language that a customer can understand
Must be able to communicate with senior leadership teams, both technical and business

Benefits & Perks

Medical, Dental & Vision benefits available the 1^st month after hire

Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

Other details

Job Family Customer Service
Pay Type Salary
Employment Indicator Employee

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