Corpay is currently looking to hire a Reservation Specialist within our Lodging division. This position falls under our CLC line of business and is located in Schaumburg, IL. In this role, you will be responsible for the timely and efficient handling of inbound inquiries, to source hotel and transportation needs of clients and their crew. The Reservation Specialist will support the associated clients with a variety of different issue system related in an efficient and timely manner by taking ownership of each case from beginning to end; and will liaise with other departments to ensure swift and consistent problem resolution. You will report directly to Jason Stockdale and regularly collaborate with the related team(s)/department(s)].

How We Work

As a Reservation Specialist you will be expected to work in onsite with our client’s office in Schaumburg, IL. Corpay will set you up for success by providing:

Assigned workspace in Schaumburg IL.
Company-issued equipment
Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

Receiving inbound inquiries to source hotel, transportation and travel needs of clients for their crew and management
Ensuring Reservations consistency and execution between multiple systems and channels utilized in the booking process
Obtaining, evaluating, and providing accommodations and transportation according to client guideline, requirements and SOPs,
Effectively utilizing all Customer Service tools and technology to process, track and report transaction
Professionally responding to all clients and/or vendors and escalate issues, complaints or service disruptions according to procedures,
Updating and maintaining company database with client transactions and sourcing inventories
Providing continual feedback on customer service processes and
Interacting with internal departments,
Supporting other duties/projects as needed
Preferred: travel to Florida for our when our client Florida Power & Light requested our staff to be present.

Qualifications & Skills

Passion for customer service and must have relevant work experience
Fluency in English and preferably one/two more languages
Excellent mental capacity to make quick, smart, and rational decisions using common sense and positive attitude
Effective communication skills and great listening skills
Commitment to continuous improvements, changes and has a willingness to learn
Thinks creativity and strong analytical and problem-solving skills
Self-motivated and able to work independently and as part of a team
Excellent negotiations skills using different channels and methods of communications (phone or email)
Excellent interpersonal and client relationship skills
Ability to work in a call center / service desk environment
Powerful verbal and written communication skills
Ability to handle multiple tasks, priorities under pressures and challenging interactions in a high-volume, fast-paced, and target-based environment
Ability to follow complex and dynamic Standard Operating Procedures (SOPs)
Ability to manage and provide feedback to all types of individuals
Proficient with Microsoft Office (Word, Excel, Outlook)
Must be able to work flexible hours, including early mornings, late evenings, night, weekends and national holidays
High School Diploma or higher qualification is required
One year experience of hotel/travel or similar industry experience
Fluent in English (required) and at least one more language (Italian, German, French, Spanish is preferred

This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range varies depending on a number of factors, including but not limited to skill sets, experience, training, licensure and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. An estimate of the minimum and maximum salary range is $15.00 - $17.00.

Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hire

Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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Other details

Job Family Service
Pay Type Hourly
Employment Indicator Employee

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