Join the Aldrich family of growth equity-backed companies
Client Operations Executive
Paymerang
Operations
Boulogne-Billancourt, France
Posted on May 13, 2025
Your role
.In this position you will ensure seamless implementation of PayByPhone (PBP) products and Services and provide day-to-day support to our clients by responding to and resolving client queries quickly and effectively.
.
What you'll be doing
Implementations:
Support with the Onboarding, Implementation and Expansion of the PayByPhone service and products to clients:
- Attend kick-off meetings.
- Create and maintain to completion a Project Plan which should be available at any time.
- Co-ordinate all relevant information required to set up PBP configurations
- Ensure all relevant Back Office and CEO stakeholders have access to the relevant systems.
- Co-ordinate the production and installation of relevant signage.
- Ensure the Platform, Vendor, Locations, and Rates are fully tested and signed off by the client prior to launch.
- Co-ordinate the production and installation of relevant signage.
- Ensure appropriate marketing material supports launches.
- Ensure accurate client data is captured in the client database during implementation and ensure dashboards are clean and accurate for future use and analysis
Client Support:
- Manage, triage, and review the central Client Support mailbox throughout the day
- Ensure client queries are answered in a timely manner and within the stipulated SLAs
- Ensure any queries or issues are suitably escalated when necessary
- Back office management:
- Create client user accounts
- Requests regarding penalty notices
- Password resets
- Coordinate outage communication when needed
- Send monthly reports & KPI reports to clients
- Manage single or small number tariff changes
- Maintain client rates tables
- Assist in the testing of rates, tariffs, and locations for new and expanding clients
- Open and close locations as required
- Coordinate the creation and installation of parking zone signage
- Ensure all documentation for tracking current client tasks is maintained and kept up to date
- Assist in testing and identification of potential platform bugs and report to internal teams
- Maintaining accurate data in the Client Database and ensuring dashboards are clean and accurate for future use and analysis
- Client training
- Maintain up-to-date knowledge of PBP products and processes
- Manage PO & Invoicing for client-related charges
- Identify potential upsell and training opportunities for clients and make recommendations to their Client Account Manager
Requirements
Demonstrated Experience and Qualifications
Essential
- At least 2 years experience of working in a client-facing environment
- Interest in technical topics
- The ability to create well-written documents
- Excellent IT skills including Word, Excel & PowerPoint
- Very good knowledge of French and English, both in writing and speaking
- The ability to gather, analyze, and present material clearly and concisely
Desirable:
- Educated to a degree level or similar professional training
- Experience in parking or technology
Approach and Abilities
Role Specific
- The ability to work under pressure and tight deadlines;
- Good organizational and time management skills;
- Excellent attention to detail;
Communication
- Excellent written and verbal communication skills;
Problem Solving/Decision Making
- Understanding of internal and external escalation processes and protocols and when to trigger them;
Level of Ownership (of tasks, projects, portfolios, and/or strategy)
- The ability to work on your initiative and as part of a team;
- High level of ownership over assigned queries and daily workload.
#LI-Corpay
#LI-ZH1
#PBP
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.