Join the Aldrich family of growth equity-backed companies
Crew Accommodations Agent (Hotel and Travel)
Paymerang
Calgary, AB, Canada
CAD 20-20 / hour
Posted on May 15, 2025
Crew Accommodations Agent (Hotel and Travel)
Calgary, AB, Canada Req #11523
Thursday, May 15, 2025
What We Need
The Crew Accommodations Agent at CORPAY’s Airline Division – TA CONNECTIONS is responsible for overseeing and coordinating the hotel and ground transportation bookings for our Client’s Crew members, as well as coordinating workflow between in person clients and our remote support staff. This role requires excellent communication written and verbally. This role is responsible for managing reservations, emails, chats, phone calls, and direct interactions. The onsite agent ensures seamless resolution of booking issues by following Standard Operating Procedures and escalation to remote leadership as needed.
How We Work
As a Crew Accommodations Agent, you will be expected to work in onsite with our client’s office in Calgary, AB. Corpay will set you up for success by providing:
- Assigned workspace in Calgary, AB.
- Company-issued equipment
Role Responsibilities
The responsibilities of the role will include:
- Booking hotels and ground transportation for the client
- Processing inbound and outbound calls from airline clients and suppliers with a high standard of professionalism.
- Processing inbound chats from airline clients with professionalism and urgency.
- Processing requests from all clients in a timely manner per the defined service levels.
- Obtaining and escalating all relevant information regarding complaints and inquiries
- Identifying, researching, and resolving all customer issues
- Attending and participating in department and team meetings as defined by the direct supervisor.
- Escalating all urgent issues or concerns to the acting leader on duty.
- Complying with company and department policies, processes, and procedures.
Qualifications & Skills
- Must be willing to work onsite, in the office
- Excellent communication skills both verbal and written
- Strong PC skills with a typing speed of at least 30 wpm and strong Internet navigation skills
- Demonstrate the ability to learn and navigate multiple PC and web based applications
- Proven ability to provide excellent customer service
- Ability to work in an environment with client driven volumes and activities
- Ability to work in a high volume, high pressure, deadline-oriented environment
- Ability to work independently and as a contributing team member
- Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar
- Strong listening, problem solving, and multi-tasking skills
- 1 to 2 years of crew scheduling, hotel, and/or customer service experience is preferred
This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range varies depending on a number of factors, including but not limited to skill sets, experience, training, licensure and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. An estimate of the salary range is $20.00 CAD.
Benefits & Perks
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
#LI-KP2
#INDOPS
#LI-Onsite
Other details
- Job Family Service
- Pay Type Hourly
- Employment Indicator Employee