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Operations Manager
Paymerang
Operations
Chennai, Tamil Nadu, India
Posted on May 20, 2025
Your role
This role will focus on operational efficiency, tracking KPIs, and supporting business reviews (MBRs/QBRs). The Operations Manager will also be responsible for driving process improvements, tracking productivity, and collaborating with leadership to optimize team performance and resource planning.What you'll be doing
Key Responsibilities:
- Develop and implement detailed operational plans to ensure that resources, workflows, and tasks are allocated efficiently across the team.
- Monitor and track key performance indicators (KPIs) for all operational activities and the project team’s overall performance.
- Provide regular KPI reports to senior management and leadership, highlighting trends, challenges, and areas for improvement.
- Work with team leads to address any performance gaps and support the team in meeting or exceeding KPIs.
- Lead the preparation for Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) in collaboration with team leads and managers.
- Ensure that data and insights are gathered in advance, creating accurate and actionable presentations for senior leadership.
- Facilitate follow-up actions post-reviews to ensure that decisions are implemented and tracked
- Continuously monitor and assess team productivity across various functions and projects.
- Implement tools and metrics to track productivity and identify opportunities for improvements or optimizations.
- Provide guidance and recommendations for improving team efficiency and achieving organizational goals.
- Identify opportunities to streamline operational processes and workflows to improve efficiency and reduce bottlenecks.
- Develop and maintain an annual operations calendar, ensuring all key events, milestones, and deliverables are accurately planned and executed.
- Monitor project timelines to ensure that all deliverables are met as per the defined schedules.
- Provide timely updates on the progress of deliverables to senior leadership, highlighting any challenges or dependencies
- Collaborate with HR and senior management to provide input on team capacity, resource requirements, and future hiring needs.
- Participate in recruitment efforts to bring in new talent, ensuring that new hires are aligned with operational needs.
Skills & Qualifications:
- 7+ years of experience in operations management, workforce management, and project management
- Strong proficiency in MS Office Suite (Excel, PowerPoint, Word) and operations management software.
- Experience in preparing and presenting operational reports, dashboards, and presentations to senior leadership
- Excellent verbal and written communication skills, able to present complex data clearly to senior leadership..
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.