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Account Executive - Franchise Support
Paymerang
Customer Service, Sales & Business Development
United Kingdom · Remote
Posted on Jun 7, 2025
Your role
Account Executive- Franchise Support is a key role within the SVS Client Services Europe team who deliver the highest level of customer service to a portfolio of clients. The successful candidate will play a vital role in supporting the Account Manager/s and their clients, with a view to having your own accounts and move into a hybrid role of support and service along with account management. This role is an ideal stepping stone for someone who wants to move into Account Management.What you'll be doing
Job Title: Account Executive – Franchise support
Department: Client Services Europe
Summary:
Stored Value Solutions (SVS), a subsidiary of FLEETCOR Technologies, Inc., is a world leader in gift cards whose mission is to increase the value and impact of our client’s gift card programs. We are a pioneer in the industry with 25+ years of experience and originate processing in more than 50 countries and more than 45 currencies. SVS serves more than 25% of the top 250 Global Retailers and 35 of the Top 100 US Retailers.
SVS is focused exclusively on discovering and delivering better ways for retailers and restaurants to maximize revenue from their stored value programs. Our continued investment in people, technology, operations, and new products directly benefits our clients by delivering the latest technology, the highest level of service, and the most effective ways to engage and delight consumers across multiple channels.
We never stop trying to find ways to make stored value more attractive, more fun, more engaging, easier to buy, easier to use, more rewarding to give, and more iron-clad when it comes to preventing fraud. In fact, over the past 5 years, we have invested millions of dollars in new solutions for our clients. Our chief focus in these investments has been in the areas that have the greatest impact on our clients: Our Technology, Our Analytics, Our Fraud Prevention Solutions, and – most importantly – Our People.
Account Executive- Franchise Support is a key role within the SVS Client Services Europe team who deliver the highest level of customer service to a portfolio of clients. The successful candidate will play a vital role in supporting the Account Manager/s and their clients, with a view to having your own accounts and move into a hybrid role of support and service along with account management. This role is an ideal stepping stone for someone who wants to move into Account Management.
Essential Duties and Responsibilities:
- Works directly with clients to provide day-to-day account support, problem resolution, research and analysis.
- Responsible for Franchisee Enrollment, banking administration sign up and Settlement Manager documentation.
- Master complex back office processing and effectively and pro-actively seek customer impacting information and data, interpret, act upon and update data effectively.
- Undertake first line support to customers. Provide excellent customer service whilst proactively resolving all queries.
- Support activities may include account maintenance, order processing, user security, report generation, reconciliation, funding and billing.
- Be highly responsive to inbound emails; utilise available tools to track appointments and manage priorities.
- Processes customer requests with minimal assistance and maximum efficiency.
- Discuss functionality and train customers with minimal assistance, identify and request set up changes, and maintain knowledge level as product and system updates are released.
- Provide Management Information in a clear and concise format to enable weekly/monthly reports/meetings to be completed. High level of attention to detail. Deadlines to be met for every request.
- Professional verbal and written communication skills; articulation, grammar, and business writing.
- Progress customer enquiries in relation to invoice queries and card production to resolution in a timely manner.
- Document all client engagement, issues and actions. Review and analyse data to identify trends and proactively seek long term solutions.
- Work with the Account Manager to ensure all Service Levels Agreements are met to ensure the highest level of customer service
- Acts as internal resource for associate questions, customer escalations and is a back-up for other departments.
- Ensure a collaborative relationship with all internal and external stakeholders.
- Maintain up-to-date knowledge of SVS’ current product offerings, processes and strong awareness of industry developments/trends
- Deliver reports training to clients when appropriate
- Actively participate in monthly team meetings
- Travel may be required occasionally. Occasionally, position may be required to work outside of normal business hours.
- Perform additional duties and special projects as delegated.
Education/Experience:
- Educated to A Level standard.
- Minimum 3+ years customer facing experience with proven track record of outstanding customer service, successful relationship building and development
Candidate requirements:
- Demonstrate excellent interpersonal skills, with an ability to build strong relationships, in person, by phone and e-mail
- Passionate about delivering high client satisfaction with an ability to adapt to different client cultures
- Able to deliver difficult information to clients in a positive, constructive way
- Ability to work alone with minimal assistance
- Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner.
- Business and personal integrity that will reflect favorably on the company both internally and externally
- Strong communication, time management and organisational competencies are necessary to maintain customer satisfaction.
- An ability to multitask will prove vital
- Mid-level proficiency with Microsoft Office applications, specifically Excel (pivot tables, lookup functions) and Word. Experience with Sharepoint, OneDrive and related applications is preferred.
- Well presented with a positive, proactive and professional approach
- Driven to ‘go to the extra mile’ to deliver the best possible customer service
- Salesforce experience desirable
- French speaking / German speaking (desirable)
- Passport
- Valid Driver’s License
Physical Demands:
- International Travel 10% - 20%; position may be required to work outside of normal business hours.
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.