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Director of Client Account Management
Paymerang
Sales & Business Development
Chesterfield, VA, USA
Posted on Jun 7, 2025
Director of Client Account Management
7401 Beaufont Springs Dr, Richmond, VA 23225, USA Req #11667
Friday, June 6, 2025
Director of Client Account Management
What We Need
Corpay is currently looking to hire a Director of Client Account Management within our Corpay Payables division. This position falls under our Payables line of business and is located in Richmond, VA. In this role, you will lead a high-performing team of Client Account Managers responsible for driving client retention, satisfaction, and spend growth across our portfolio. You will report directly to the VP of Client Success and regularly collaborate with Sales, Product, and Operations.
How We Work
As a Director of Client Account Management, you will be expected to work in an office environment. Corpay will set you up for success by providing:
- Assigned workspace in Richmond, VA
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
- Leading, coaching, and mentoring a team of Client Account Managers focused on client success, retention, and growth.
- Setting performance goals, providing regular feedback, and supporting career development.
- Designing and implementing scalable account management strategies to proactively engage clients.
- Overseeing the execution of client business reviews, training sessions, and service plans.
- Driving increased card utilization and client program expansion through strategic planning and team enablement.
- Identifying at-risk accounts and implementing targeted action plans to protect revenue.
- Standardizing and improving account support processes to ensure high service quality and operational efficiency.
- Partnering with internal stakeholders (e.g., Operations, Product, Sales) to resolve service gaps and eliminate friction.
- Leveraging data and client feedback to identify trends, inform strategy, and support continuous improvement.
- Delivering executive-level reporting on client health, team performance, and retention metrics.
- Serving as an executive point of contact for high-value or escalated accounts.
- Building strong relationships with key client stakeholders and ensuring alignment on business goals.
- Collaborating across departments to influence product improvements, process changes, and service innovation.
- Representing the voice of the customer in internal planning and prioritization efforts.
- Monitoring payment flows, identifying friction points, and recommending actionable improvements (including product inputs).
- Coordinating and influencing superior customer service delivery by fostering strong intercompany relationships.
- Liaising with internal departments to ensure client needs are met and areas of concern are addressed effectively.
- Maintaining knowledge in FinTech, payment processing, the Supplier landscape, and clients’ industries.
- Providing feedback to management on market trends represented by Supplier Networks.
- Preparing for and leading regular business reviews, sharing best practices, industry insights, and sparking interest in additional products during supplier site visits.
Qualifications & Skills:
- 8-10 years of leadership and experience desired
- Customer-Obsessed: Genuinely prioritizes client outcomes and advocates for customer needs across the organization.
- Strategic Thinker: Sees the big picture, connects insights to action, and balances long-term planning with short-term execution.
- People Developer: Invested in growing talent, building bench strength, and creating a high-performance team culture.
- Data-Driven: Makes informed decisions using metrics, trends, and client analytics to guide priorities and measure impact.
- Operationally Disciplined: Brings structure and repeatability to processes while remaining agile enough to adjust to evolving client needs.
- Resilient Under Pressure: Maintains composure and sound judgment when managing complex challenges, escalations, or competing demands.
- Clear Communicator: Articulates ideas and direction with clarity, whether engaging executive clients or internal cross-functional teams.
- Collaborative & Influential: Works seamlessly across departments, earns trust quickly, and drives alignment without formal authority.
- Accountable & Results-Oriented: Owns outcomes, holds the team to high standards, and consistently delivers on key business objectives.
- Empathetic Leader: Understands both client and team perspectives, builds loyalty through empathy, and leads with emotional intelligence.
Benefits & Perks
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
Other details
- Job Family Customer Service
- Pay Type Salary
- Employment Indicator Employee