Corpay is currently looking to hire a Travel Support Center Specialist within our Corporate Lodging Consultants division. This position falls under our lodging line of business and is located in Lexington, Kentucky. In this role, you will manage customer reservation requests via inbound and/or outbound calls including new requests, modifications of existing requests, and check-in support. The Travel Support Center Specialist is also responsible for accurately entering information into our reservation system to ensure requests are input correctly to meet client needs. The Travel Support Center Specialist is expected to troubleshoot and resolve a variety of issues over the phone while working at a quick pace and inputting correct data. You will report directly to the call center supervisor and regularly collaborate with team leads.

How We Work

As a Travel Support Center Specialist, you will be expected to work in an office environment. Corpay will set you up for success by providing:

Assigned workspace in Lexington, Kentucky office.
Formal, hands-on training (2-week paid training - onsite)

Role Responsibilities

The responsibilities of the role will include:

Making outbound and taking inbound calls within department KPI goals
Completing reservations within expected department KPI goals
Entering reservation details accurately into the system
Utilizing problem-solving skills over the phone to assist hotels and clients with issues
Communicating issues effectively and professionally with all CLC Clients and Departments
Utilizing proper grammar and appropriate speech to note client needs and issues
Completing assigned duties on time
Performing other duties as needed or assigned

Qualifications & Skills

High School Diploma or GED
6 months or more of call center experience preferred
1 year of customer service experience
Problem-solving skills
Excellent written and oral communication skills
Proficient communication that includes telephone, verbal, and written skills.
Demonstrated ability to work in a team environment
Demonstrated knowledge of the Internet and Microsoft Word, Excel, and Outlook programs
Ability to navigate through systems
Ability to work in fast-paced, changing environments
Demonstrates a high degree of initiative, responsibility, punctuality, persistence and ownership

Benefits & Perks

Up to $6,000 Referral Incentive
Medical, Dental & Vision benefits are available the 1st month after the hire.
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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Other details

Job Family Customer Service
Job Function EMPLOYEE_NONSALES
Pay Type Hourly
Employment Indicator Employee
Min Hiring Rate $27,040.00
Max Hiring Rate $29,120.00
Travel Required No
Required Education High School
Job Start Date Monday, June 30, 2025

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