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Custom Services Coordinator
Paymerang
Wichita, KS, USA · Wichita, KS, USA · United States
Posted on Jul 8, 2025
Custom Services Coordinator
Wichita, KS, USA Req #11883
Monday, July 7, 2025
Custom Services Coordinator
What We Need
Corpay is looking to hire a Custom Services Coordinator within our Corpay Lodging segment of the business and is located in Wichita, KS. In this role, you will be an expert in the lodging industry, the goal of the Custom team is to provide the same excellent level of service to all clients. A part of this service level is managing employee expectations, maximizing roles, and ensuring that our team has the right tools to complete all required work items. The position will be responsible for creating a more dynamic onboarding process for new hired staff, developing better manuals/videos on how to execute various items including managing an overall book of business numbers and working to support technological needs to enhance our levels of service. You will report directly to the Manager/Lead and regularly collaborate with other teams and departments.
How We Work
As a Custom Services Coordinator, you will be expected to work in an office environment. Corpay will set you up for success by providing:
- Assigned workspace in Wichita, KS
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
- Being proficient and consistent in providing a high quality of service to staff with minimal to no errors
- Using knowledge to educate all other departments on approved proper procedures
- Exhibiting and utilizing knowledge of hotel industry, clients, and client industry
- Identifying and resolving internal technology needs regarding team duties and needs
- In collaboration with the lead and manager the coordinator will be responsible for reporting for both internal CFG’s and leadership and external teams. This includes team and individual performance metrics and assessing customer need fulfillment.
- Assessing team workload and assigning pending work to the team based on prioritization and employee resource capabilities
- Additional responsibilities can include working assignments, researching and tracking assigned system work, and matrix follow-up
- Consistently providing an unexpected level of service where even unspoken needs are met for our employee base to the extent of having positive feedback on our client base
- Attending all scheduled training, meetings, or other events as assigned by the manager
- Enhancing all tools used to support the department
- Misc. admin/project duties as assigned, offloading of miscellaneous administrative/ technical tasks from leadership as needed
- Exhibiting a high level of resourcefulness, utilizing all tools at hand
- General understanding of sourcing and negotiating procedures and processes, to provide additional resources/support as part of the current workload and specific project requests
- Exhibiting a strong level of teamwork, collaborating with your peers daily to ensure all client needs are met at the highest level
- Responsible for all other duties assigned as needed
Required Qualifications
- 1-3 years related experience
- Exceptional Excel skills
- High attention to detail
- Exceptional organization skills
Preferred Qualifications
- Ability to multitask and switch from one project to another seamlessly
- Demonstrated ability to solve problems at a high level through critical thinking
- Demonstrated ability to work both independently and in a team environment and deliver superior service with a high degree of accuracy
- Demonstrated knowledge of Microsoft Word, Excel, Outlook, and navigating the internet
- Excellent personal interaction, communication, and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service
Benefits & Perks
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
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Other details
- Job Family Customer Service
- Pay Type Hourly
- Employment Indicator Employee