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Client Support Apprentice
Paymerang
Customer Service
Boulogne-Billancourt, France
Posted on Jul 22, 2025
Your role
What you'll be doing
Corpay is currently looking to hire a Client Support Apprentice within our Corpay division. This position falls under our PayByPhone line of business and is in Boulogne-Bilancourt, France.
In this role, you will work answer the client ops requests, support the technical operational tasks such as tariff changes, and manage technical operation project.
How We Work
As a Client Support Apprentice, you will be expected to work in a onsite environment. Corpay will set you up for success by providing:
Assigned workspace in office and home office setup
Company-issued equipment
Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
Back Office configuration
Answer all BO configuration requests done by the client ops team, including but not limited to:
Create and maintain Vendors in the Back Office.
Create and maintain Client Calendars.
Create New Locations and Rates for existing clients and new clients.
Change of Service Fees.
Manage Tariff Changes and promotions for existing clients.
Manage 3rd parties’ integrations
Technical Ticket Management:
Create tickets to dev & product team for development and bug fixing relating the Back Office and Rates Systems.
Liaise with Product Managers to ensure tickets are prioritized and completed in a timely manner with any issues escalated via the appropriate channels.
Process Documentation:
Ensure that all relevant processes and procedures are documented and updated in Confluence including any supporting documentation required to enable effective continuation of service.
Create tools and training materials pertaining to technical troubleshooting
Updating CRM information related to clients, accounts, contacts
Technical operational Projects:
Take part and support other technical Operational Projects (rates migration, implement new supplier or new integration)
Manage technical supplier communications
Other things you may get involved with:
Carry out other tasks and responsibilities that your manager asks you to from time to time.
Attend client meetings at the request of the manager or the client team.
Qualifications & Skills
Essential
Able to prioritize, manage and track multiple projects and tasks simultaneously.
Logical and methodical.
Ability to decipher complex problems and be creative to find solutions.
Exceptional attention to detail.
Understanding of internal escalation processes and protocols and when to trigger them.
The ability to work under pressure and to tight deadlines.
Good organizational and time management skills.
The ability to work on your own initiative and as part of a team.
The ability to gather, analyse and present material clearly and concisely.
Experience with Microsoft Office, including Word, Excel and PowerPoint.
Desirable
Educated to degree level
Experience of working with Confluence, Jira and project management tools.
Understanding of web-based technologies such as API’s, Integrations and basic HTML code.
Previous experience of working in the parking industry or another app-based business.
1 year of demonstrated experience in technical projects
Benefits & Perks
Opportunity to work with great people!
Great salary package
Access to Gratitudes, our global employee recognition program
LinkedIn Learning License
50% of transport costs covered (Navigo pass) to go to work
Meal Vouchers (Swile Card)
Our Company & Purpose
CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations.
Empowering our people to share their experiences and ideas through open forums and individual conversations; and
Valuing each person’s unique perspectives and individual contributions.
Embracing diversity enables our people to “make the difference” as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.CORPAY.com or following CORPAY on LinkedIn.
Equal Opportunity/Affirmative Action Employer
CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
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About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.