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Manager of Market Access
PRIA Healthcare
Farmington, CT, USA
Posted on Nov 11, 2025
Position Overview
The Manager of Market Access plays a key role in supporting PRIA’s ongoing growth by leading the execution of client programs and ensuring the seamless delivery of our services. This role serves as the primary point of accountability for both clients and PRIA leadership, driving exceptional service, operational excellence, and measurable results. The position reports directly to the Senior Vice President of Business Development.
Success in this role requires the ability to build strong, trust-based relationships, communicate with clarity and confidence, and deliver a consistently high-quality client experience. The ideal candidate brings strong business acumen, a solutions-oriented mindset, and the ability to translate strategic value at multiple levels. This individual is organized, proactive, and skilled at collaborating across teams to exceed expectations and advance PRIA’s mission.
Key Responsibilities
• Provide full ownership and oversight of all activities outlined in the client’s Statement of Work, ensuring seamless execution and measurable results.
• Lead program reporting, communication, marketing, training, and continuous improvement initiatives in alignment with contract requirements.
• Meet or exceed all contracted service-level agreements through proactive management and oversight.
• Communicate strategic value propositions effectively across client leadership levels (Manager through SVP) and strengthen executive-level relationships.
• Evaluate program performance by interviewing and observing stakeholders, analyzing workflows, identifying opportunities for improvement, and presenting recommendations to leadership.
• Organize and guide cross-functional teams to achieve project goals, maintain alignment, and drive accountability.
• Schedule and facilitate weekly or bi-weekly client touch-point calls to maintain momentum and ensure consistent communication.
• Prepare and deliver structured agendas, meeting recaps, and follow-up documentation.
• Lead Quarterly Business Reviews (QBRs) to report performance, insights, and strategic recommendations.
• Manage client escalations with professionalism, confidence, and clarity, navigating difficult conversations effectively.
Required skills/ experience
• This role is also open to current Program Lead employees with at least one year of experience at PRIA.
• Background in healthcare, insurance, or a related field, with a strong understanding of industry dynamics.
• Bachelor’s degree.
• Minimum of 5 years of experience in client relationship or account management, preferably within the healthcare ecosystem.
• Exceptional written and verbal communication skills.
• Experience developing presentations and delivering content in group or executive-level settings.
• Strong technical proficiency and comfort working with digital tools, platforms, and CRM systems.
• Advanced analytical abilities with demonstrated strength in reporting, data interpretation, and problem-solving.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to identify, navigate, and resolve conflict with professionalism and clarity.
• Proven capability to lead, coach, and mentor team members.