Join the Aldrich family of growth equity-backed companies
Customer Success Manager
Administration · Full-time
Dallas-Fort Worth Metropolitan Area, TX, USA
Posted on Nov 7, 2026
About the Opportunity
SpinSci Technologies is transforming how healthcare organizations connect, communicate, and engage through intelligent automation, conversational AI, and agentic solutions.
We are seeking a Customer Success Manager to help our healthcare clients achieve measurable business outcomes, maximize the value of their technology investments, and identify opportunities for continued innovation and growth.
This is a hands-on, client-facing role that combines customer success, enterprise technology, solution consulting, and business value realization. You'll manage relationships and outcomes across a portfolio of clients while helping shape how we deliver customer success.
What You'll Do
- Own client success: Manage a portfolio of enterprise healthcare clients, building relationships, understanding priorities, and driving adoption, satisfaction, retention, and growth.
- Drive measurable outcomes: Work with clients to establish success objectives, define meaningful metrics, track progress, and demonstrate realized value.
- Develop account strategies: Create and execute account success plans, facilitate business reviews, identify risks, and coordinate actions across internal teams.
- Identify growth opportunities: Recognize emerging client needs, recommend relevant solutions, and collaborate with Sales and solution teams on expansion opportunities.
- Connect business and technology: Understand client workflows, operational challenges, and technology environments to translate requirements into practical recommendations.
- Turn intelligence into action: Use account insights, customer feedback, operational data, and AI-enabled tools to identify trends, anticipate issues, and improve client outcomes.
- Collaborate and contribute: Partner with Product, Support, Engineering, Sales, and other teams while contributing to shared customer success practices and continuous improvement.
What We're Looking For
- 3–5 years of experience in enterprise SaaS, customer success, technology account management, client services, or solution consulting.
- Demonstrated experience working with enterprise technology solutions, business applications, workflow automation, or systems of engagement.
- Ability to build trusted client relationships, engage business and technical stakeholders, and manage multiple accounts and priorities.
- Experience developing account plans, managing customer issues, facilitating business reviews, and supporting retention or expansion.
- Strong analytical, problem-solving, communication, and presentation skills.
- An AI-aware, adaptable, and intellectually curious mindset, with a willingness to use emerging technologies and develop new approaches to client success.