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Client Success Representative
WoundTech
Customer Service
Phoenix, AZ, USA
Posted 6+ months ago
CLIENT SUCCESS REPRESENTATIVE I
Are you a motivated and experienced healthcare services sales professional with high drive and energy, and a positive, resilient, can-do attitude? Do you have a genuine passion for helping to support Woundtech’s mission to close the care access gap for those suffering from complex wounds? Are you currently or have you worked for an IPA, MSO or health plan in a provider relations or sales capacity? If the answer to these questions is yes, you might be a candidate for a mission-critical role at Woundtech!
Woundtech is seeking a highly motivated, experienced and results driven sales professional to join the Woundtech team as a Client Success Representative I. In this role, you will play a crucial role in providing exceptional customer service and support to Woundtech’s clients who refer patients to us for in-home, provider driven wound care services. Our referral partners include MSO and IPA providers, hospital discharge planners and case managers, and MSO/IPAs.
As part of our close-knit team, we value strong team-focused players who excel in collaboration, transparency, resiliency, adaptability, tenacity, strong internal motivation, and a positive approach to problem solving.
Responsibilities:
- As part of a larger regional pod consisting of a Client Success Manager and Client Success Clinical Liaison, you will serve as the primary point of contact and information source for referring health care providers and their staff,
- Responsible for educating IPA, MSO and other referral sources about Woundtech’s services and value, as well as assisting them on how to make referrals
- Efficiently utilize Salesforce CRM and Geopointe routing before and after each call to maximize your effectiveness and help you more effectively understand which activities lead to results. Document and update client information accurately and in a timely manner in CRM (Salesforce) ensuring data integrity and confidentiality.
- Develop and maintain a deep understanding of Woundtech’s wound care offerings, becoming a subject matter expert
- Utilize effective communication and exceptional sales skills to build strong relationships with clients and ensure their needs are met in a timely and professional manner.
- Collaborate with internal Patient Care Coordination teams to coordinate referrals and ensure the smooth delivery of wound care to clients.
- Develop and maintain relationships with providers connected with MSOs (Managed Service Organizations), IPAs (Independent Practice Associations), and healthcare delivery organizations in the Market such as hospital systems
- Demonstrate a commitment to increasing access to care for wound care patients, advocating for their needs and actively promoting our services.
- Proactively identify opportunities to improve client satisfaction and contribute ideas to enhance the overall customer experience.
- Stay updated on industry trends, regulations, and best practices related to wound care and in-home care delivery
- Be confident, polished, and professional in all interactions, driven to succeed, and able to navigate the complex healthcare landscape in the market.
Requirements:
- Bachelor’s or AA degree preferred
- Strong preference for candidates with sales or provider relations experience within a MSO, IPA, Health Plan or other managed care focused entity
- Will also consider candidates a referral driven healthcare services organization, calling on MSO and IPA clients.
- Demonstrated high drive, energy, and passion for follow up, an uncompromising focus on providing exceptional care and customer service.
- Excellent sales, communication, presentation, and interpersonal skills, with the ability to effectively communicate value-based information to health professionals including physicians and health care business professionals.
- Strong organizational and time management abilities, able to handle multiple tasks and prioritize effectively.
- Recognized as a leader on a team, ability to motivate peers to success with your positive energy and proven approaches—a true team player.
- Demonstrated proficiency in using CRM, computer systems and software applications relevant to the role, including Salesforce.
- Familiarity with providers, MSOs, IPAs, and other healthcare organizations in the Market.
- Commitment to increasing access to care for wound care patients and improving healthcare outcomes.
- Confidence, polish, and professionalism in all interactions.
- Flexibility to adapt to changing priorities and a fast-paced work environment.
Benefits:
- As part of a designated Client Success Pod, you will have the opportunity to participate in the Woundtech Sales Incentive Plan which provides competitive individual and team-based incentives based on Pod achievement, including meeting monthly and/or quarterly referral and start of care targets for specific payer accounts.
- You will participate in a comprehensive incentive program that recognizes the impact of net referrals and starts of care on overall organizational success.
- Unlock tiered performance bonuses for consistently meeting or exceeding targets.
- Benefit from a supportive environment that recognizes and rewards a commitment to continuous improvement in sales and client success.
- Competitive salary and benefits package.
- Opportunities for professional development and advancement.
- Collaborative and supportive work environment.
If you are a driven, results-oriented sales professional with a strong desire to make a difference in the lives of wound care patients and the payers and providers that support them, we encourage you to apply. Your expertise will be highly valued as we strive to provide exceptional care and support to our clients. Join the Woundtech team and be part of our mission to increase access to care for complex wound care patients!
Woundtech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.